![]() If the Ignition poker client is closed for any reason you must shut down HM3 and restart it fully again. HM3 and the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client software. Please update to our latest beta version of HM3 from this link. ![]() ![]() Make sure you have the new beta version installed: It is configured in the Tools - Settings - Import menu. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. *All original hands that are auto-imported get moved to an archive for performance reasons. If all the information is not included we will need to email you again to request it. With all the above information we should be able to narrow down what is causing the issue. Attach a copy of the original Hand history for the table with the issue* Here is a direct link to your My Tickets page. ![]() Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.ī) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem. A) Take a screenshot of the table/desktop before and after the problems ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |